Returns & Refunds policy

Return & Replacement Policy

At ElectroEase, we strive to ensure that every customer is satisfied with their purchase. While we ensure rigorous quality checks, we understand that certain situations may require a return or replacement. Please review our policy below:

Return & Replacement Window

We offer a 7-day window from the date of delivery to request a return or replacement for eligible products.

Conditions for Return & Replacement

To be eligible for a return or replacement, the following conditions must be met:

• The product must be unused, in its original condition, and with intact packaging

• The issue must be reported within 7 days of delivery

• The product should not be damaged due to misuse, mishandling, or accidental breakage

• A return/replacement will not be approved for minor color or design variations

• The item must be returned with all original accessories and tags (if any)

Proof of Purchase

To process your request, you must provide:

• A valid order ID or purchase receipt

• Clear images or a video showing the issue with the product (for replacements)

Service Charges

A flat fee of ₹100 will be charged for processing both returns and replacements, which covers shipping and handling costs. This amount will be collected before dispatching the replacement or initiating a return pickup.

Refunds for Eligible Returns

In case of a valid return request, we will initiate a refund only after receiving the returned product and completing a thorough quality inspection. Once approved, the refund will be processed to your original payment method.

Need Help?

Our support team is here to assist you. For return or replacement requests, please contact us on vb.electroease@gmail.com within 7 days of receiving your order, and we’ll guide you through the next steps.